CO-CREATION (BUSINESS & CUSTOMER)
CO-CREATION (BUSINESS & CUSTOMER)
WHAT I HAVE DONE
Work Examples
Below are some examples of my work from the past years.
User Research
A mixed-method study to improve advice on mobile phone subscription ren. Combining ethnographic user research with evaluative and quantitative methods.
Greengrid
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Renewal Advise
User Research
UX Design
A service that helps electric car drivers to manage to charge and to share energy by using the technology Vehicle-to-Grid.
Greengrid
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Greengrid
User Research
UX & UI Design
Service Design
User Research
Experience Design
A long-term traject to digitalise the B2B sector of VodafoneZiggo.
Greengrid
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Digital Transformation B2B
User Research
Business & Design Strategy
UX Design
Service Design
Co-creation workshops with middle-sized companies in the food sector and their customers to encourage sustainable behaviour change among middle-class consumers in Vietnam.
Greengrid
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Get Green Vietnam
User Research
Creative Facilitation
I set up processes and methods to make user research more efficient and impactful at sennder and at VodafoneZiggo. Think of playbooks and templates, research repositories and taxonomies, user panels, prioritization models, coach researchers as well as non-researchers, and getting the right tools on boards to enable them.
